I used to be a big fan of Instant Messaging, but it’s fallen from my favor in recent years. As it stands now, I have my client on for a short fraction of every day. My list of buddies is down to the low single digits, and I’m not going to be adding anyone new. Hopefully in the near future, I’ll be able to eliminate it entirely from my workflow.
Why the hate? Here’s my gripe:
1. It’s Distracting
When I’m deep into something, or trying to get deep into something, it doesn’t take much to jostle me out of it. Having an IM pop up on my screen demands my immediate attention, if only to ignore it for the time being. It might feel like just a little nudge, but I was surprised, when I paid careful attention, at the huge influx of thoughts and feelings that came along with it. Thoughts about my relationship with the person, under what conditions did we last talk, any ongoing obligations, and so forth. Even if you don’t feel it, I’m fairly sure all of that is still there.
2. It’s Diffusing
When I’m messaging with someone, I can almost guarantee that the person I’m talking with isn’t paying me full attention. Even if they are, if they’re weaving it in between other IMs and whatever else they’re doing. It’s akin to having dinner with someone who is eating, taking phone calls, and texting. No matter how much you like the person, it’s a toll. And perhaps more importantly, communication suffers.
If I’m having an IM conversation with someone, I can choose to either give it my full attention and drop everything else I’m doing (try it sometime!), or do my best to stay present as I weave it in through the rest of what I’m doing. If I choose the latter, I’m choosing to diffuse my attention, and my ability to fully pay attention and be present suffers.
For me, it comes down to this basic idea: multitasking damages me, my work, and the people I am multitasking with. Even if it’s just in small ways, it’s enough. Small things spread, and pretty soon become larger. When I’m multitasking and not paying incredibly close attention, I’m not as clear, productive, and precise as I think I am.
Of course, IM isn’t the only technology that’s capable of distraction and diffusion. Twitter, which I still enjoy, I’ve taken to checking only once a day, because again, it is a series of small, slight distractions that build up. My mail client checks at 15 minute intervals these days, which is the shortest span of time I can realistically handle given what I do (I’d love to be able to check my mail only twice a day!).
Perhaps I’m becoming a luddite, it certainly is possible. But to my mind, it seems that I’m looking deeply into what technology offers me, and what price it extracts.